Spark Reviews

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Spark New Zealand Limited is a New Zealand telecommunications company providing fixed-line telephone services, a mobile phone network, internet access services, and ICT services to businesses. It was known as Telecom New Zealand until it was rebranded with its current name in 2014.

Call Centre Hours

Spark’s call centre is open 24 hours a day, seven days a week.

How do I contact Spark by phone?

You can call Spark’s customer support phone number which is 0800 110 062. From overseas call +64 3 371 0866. You can also contact Spark through their live chat or Facebook Messenger.

Broadband Plans

Spark offers ADSL, VDSL, Fibre and Wireless broadband in New Zealand.

Spark Broadband Speed Test

Spark suggests users to use the Speedtest.net application or the Speedtest.net website when checking their broadband speed.

The following speeds are typical for the different types of Spark broadband plans:

• FibreMAX*: 860Mbps for downloading and 501Mbps for uploading. 
• Fibre 100: 102Mbps for downloading and 22Mbps for uploading.
• Fibre50: 50Mbps for downloading and 10Mbps for uploading. 
• 4G Wireless: 27Mbps for downloading and 15Mbps for uploading. 
• VDSL: 43Mbps for downloading and 13Mbps for uploading. 
• ADSL: 8.5Mbps for downloading and 0.8 for uploading. 

Information from Spark’s website: Solve broadband speed issues

How much is Spark sport per month?

Spark Sport subscription fee is $24.99 per month or $19.99 on selected Spark mobile or broadband plans.

How to listen to voicemail on Spark?

You need to call into the voicemail menu. For Mobile: Either 122, 083210, +64 83 83210 or long press 1 on your keypad. For Wireless landline: 122. For Fibre landline: 083210# or for Copper landline: 083210. Your voicemail messages will play.

How do I top up on Spark?

To top up your prepaid Spark mobile call *333 from your mobile or 0800 32 32 32 from your landline. Alternatively you can top up your or someone else’s mobile online.

How to find out your Spark account number?

Either open the Spark app and your account number is at the top right of the My plan details screen or sign in to MySpark website and your account number will be at the top right corner of the page.