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Compass Communications is a 100% New Zealand owned independent provider of complete calling and data solutions to thousands of business and residential customers across New Zealand. Compass has delivered innovative and technical advanced solutions to an expanding client base since 1995.
The company operates major switching centres in Auckland, Wellington and Christchurch with a further 40 points of connectivity nationwide. Core voice and data networks are fully redundant and multiple network paths to all national and international destinations are maintained, allowing for alternate routes for calls should a transmission problem develop in any one network.
In addition, Compass owns and manages a purpose built wireless network which delivers high speed connectivity, making it ideal for high quality telephone and fax calls, as well as broadband Internet. Available across New Zealand at key locations, the wireless data and VOIP (Voice over Internet Protocol) services offered by Compass provide a viable alternative to other standard broadband data services.
Call Centre Hours
Compass’s call centre is open seven days a week.
Monday to Friday, 8.00am – 7.00pm
Saturday to Sunday: 9:00am – 5:30pm
Phone Number: 0800 640 840
Broadband Plans
Compass offers ADSL and Fibre broadband in New Zealand.
Compass Broadband Speed Test
Compass has their own speed test tool which allows users to check their broadband speed.
Do not go near this company – you will get sucked into a vortex to hell. Signed up with them and heard nothing for 3 weeks. 3 phone calls and hours of waiting just to find out when I will get connected. On connection day nothing happens. More calls. 3 days later I get landline calls out but none in. Next day full landline but no internet. Spend 3/4 hour waiting for techo to help configure modem. Get connected but really slow speeds. Connection dies after 6 hours. Call techo, who seems to be at a party, gauging on all the noise in the background. He couldn’t help and suggests it’s my modem. Get my mate to test modem and nothing is wrong. Ring techo the next day leave a call back message. Get rung back 23 hours later. Techo resets my connection and says it’s been Compass fault all along. Internet dies after 4 hours. Reboot modem, get connected but internet dies after 10 mins. Next morning internet on again but very slow. Complain to customer service via my work email and say I’m going to terminate my contract. Get all my services cut off the next day, threatened with early termination and told customer services will ring back within the next 20 working days to resolve the issue – I don’t need to tell them to go to hell, they are already there.