Their retail stores are under-staffed. The network works well where we live. Unlimited internet which is pretty cheap monthly.

Do not go near this company – you will get sucked into a vortex to hell. Signed up with them and heard nothing for 3 weeks. 3 phone calls and hours of waiting just to find out when I will get connected. On connection day nothing happens. More calls. 3 days later I get landline calls out but none in. Next day full landline but no internet. Spend 3/4 hour waiting for techo to help configure modem. Get connected but really slow speeds. Connection dies after 6 hours. Call techo, who seems to be at a party, gauging on all the noise in the background. He couldn’t help and suggests it’s my modem. Get my mate to test modem and nothing is wrong. Ring techo the next day leave a call back message. Get rung back 23 hours later. Techo resets my connection and says it’s been Compass fault all along. Internet dies after 4 hours. Reboot modem, get connected but internet dies after 10 mins. Next morning internet on again but very slow. Complain to customer service via my work email and say I’m going to terminate my contract. Get all my services cut off the next day, threatened with early termination and told customer services will ring back within the next 20 working days to resolve the issue – I don’t need to tell them to go to hell, they are already there.

Bigpipe does not have any phone lines so really difficult to get support when you need it. I think they need to consider changing this in the future because its very frustrating not being able to talk to anyone in person when things go wrong.

I’ve been using Vodafone Fiber and Vodafone sky for a few years and have had a strong stable connection. Their customer support are ok. I think the staff are in India.

Good internet, they have little to no downtime. Good prices. Only four stars for slow email responses and no phone number to call for help.

I have always received good service from Myrepublic. Their online chat option is great and the agents are always helpful.

Orcon delivered everything they promised and I couldn’t be more happier. Customer support handled the transition from our old ISP. Took them less than 48 hours